Westcountry Leisure (SW) Services Ltd Pool Hire Terms and Conditions

Who are we?

You can find everything you need to know about us, Westcountry Leisure (SW) Services Ltd and our services on our website before you make a booking. We also confirm the key information to you in writing when you place your booking.

What services do we provide?

We provide the use of our Pool to the general public through booking on our website. When we refer to the Pool throughout these Terms we are referring to the Pool and facilities associated with the Pool.

How do we book?

The booking fees, location and duration of the bookings are all detailed on our website and will be confirmed to you in the booking process.

How do we accept orders?

On receiving your booking, you will receive a confirmation email with all the details.

Pool Access and Use

You may arrive at the Pool at the scheduled time and must leave the premises promptly at the end of the booking.

You will receive an email confirming the access details of the Pool when your booking is made.

You are responsible for ensuring you have appropriate swimwear and towels, and that you shower before entering the pool.

Sometimes we reject bookings

Sometimes we reject or have to cancel a booking, for example because the Pool is not open or because it is fully booked. When this happens, we let you know as soon as possible and refund any sums you have paid.

Customer Obligations

When making a booking with us you agree to comply with all of the following obligations without exception:-

Our Pool Rules are displayed throughout the Pool and Facilities area. You must at all times comply with those rules.
Only competent swimmers are allows in the water un-accompanied.
Any children under the age of 18 will be accompanied and supervised carefully by an adult with a maximum of two children to one adults.
Any children who are not toilet trained must wear swim nappies with a neoprene nappy on top when in the water.
Maintaining the cleanliness of the Pool and facilities is of the utmost importance. In the event any bodily fluids should become present in the Pool you must report this to us urgently to ensure the appropriate action is taken.
You may not enter the water is under the influence or alcohol or drugs.
You may not enter the water if you feel at all unwell.
You may not run, dive or jump into the water and must not engage in any behaviour that may pose a risk to your own safety or the safety of others.
You must not bring any glass or potentially hazardous materials into the pool area.
You may not bring any food or drink into the pool area and must not smoke or use electronic cigarettes on the premises.
No groups of hen parties, stag parties are allows.
Only groups of up to 6 may enter the pool at any one time.
In order to respect our neighbours noise must be kept to a reasonable level especially when arriving or leaving the Pool.
You must leave the pool area in a clean and tidy condition, including removing any personal belongings and disposing of any rubbish.
You will not cause any damage to the Pool or Facilities.

We reserve the right to refuse entry at any time if we believe that you have or may contravene these Obligations.

Health and Safety and Liability

You agree that you will comply with all of the Customer Obligations and all relevant health and safety regulations and guidelines as may from time to time arise.

You agree to use the Pool at your own risk.

We exclude liability for any injury, loss or damage suffered by you as a result of your use of the Pool, except where such liability cannot be excluded.

You indemnify us for any claims, liabilities, expenses or repair required as a result of your use of the Pool.

You are advised to take out your own insurance to cover any loss or damage you may suffer whilst using the swimming pool.

Payment

On booking, full payment is made.

Payment can be made by BACS or Card.

We’re not responsible for delays outside our control

If we have to close the pool for any event outside our control, such as floods/power outages/government restrictions etc, we will contact you as soon as possible to let you know and do what we can to reduce the delay. In such an instance we will refund you any sums of money you have paid.

If you need to cancel the booking for any reason please make contact with our Customer Service Team: enquiries@pitfieldapartments.co.uk or 07887 724754 to request to cancel your booking. It is entirely at our discretion as to whether or not cancellations are agreed upon.

No right to change your mind. You cannot cancel your booking without incurring fees as the service we provide is leisure activities.

You have rights if there is something wrong

If you think there is something wrong at the Pool, you must contact our Customer Service Team: enquiries@pitfieldapartments.co.uk or 07887 724754.

You have legal rights and you can ask us for a refund if it the services provided are not provided with reasonable care and skill.

We can change services and these terms

Changes we can always make. We can always change our services:

to reflect changes in relevant laws and regulatory requirements; and
to make minor technical adjustments and improvements.

We can suspend supply (and you have rights if we do)

We can suspend the booking of the Pool on our website. We do this to:

deal with problems or make minor technical changes;
update the service to reflect changes in relevant laws and regulatory requirements; or
make changes to the services).

We can withdraw services

We can stop providing a service. We let you know at least 48 hours in advance and we refund any sums you’ve paid in advance for services which won’t be provided.

We can end our contract with you

We can ask you to leave the Pool and retain all fees paid by you plus any compensation due to us if:-

the payment you have tried to make on our website does not go through but the booking is still in place; or
You breach any of the Customer Obligations.

We don’t compensate you for all losses caused by us or our services

We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:

Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
Caused by a delaying event outside our control. As long as we have taken the steps set out in the section. We’re not responsible for delays outside our control.
Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.

We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice: https://pitfieldapartments.co.uk/privacy-policy/

You have several options for resolving disputes with us

Our complaints policy. Our Customer Service Team: enquiries@pitfieldapartments.co.uk or 07887 724754 will do their best to resolve any problems you have with us.

Resolving disputes without going to Court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to Court.

You can go to Court. These terms are governed by English law and wherever you live you can bring claims against us in the English Courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the Courts of the country you live in. We can claim against you in the Courts of the country you live in.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your service. We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the contract If you’re unhappy with the transfer you can contact our Customer Service Team: enquiries@pitfieldapartments.co.uk or 07887 724754 to cancel your booking.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.